Troubleshooting

The Generate Link button is greyed out.

Look at the Preflight checks panel on the right. Every red row is a blocker that must be cleared before generation. The common ones:

• Destination URL must include https:// at the start.
• Destination host must match one of the brand's allowed domains.
• Required network fields must be filled in (for AWIN that's Merchant ID and Affiliate ID).

The destination URL gets a red error saying the host isn't allowed.

The brand's allowed-domains list doesn't include your destination's host. Either edit the brand on /brands to add the host, or check that you're using the right brand for this destination.

I don't know what to put in utm_campaign.

This is the campaign name as you want it to show up in the brand's Google Analytics or GTM reports. Lowercase, underscores instead of spaces, descriptive. Example: spring_sale_2026.

The brand I need isn't in the dropdown.

Go to /brands and click + New Brand. Fill in the brand's details. Every field has a help icon explaining what it is.

The network I need isn't in the dropdown.

Go to /networks and check if it's listed but disabled (toggle it on). If it's not listed at all, ask a developer to add it. We support the 15 most common networks today; more can be added as needed.

I generated a link but I'm not sure it's right.

Click the Test link button before generating. It runs static checks against the URL — encoding, parameter placement, placeholder positions — and shows you exactly what each system in the chain will see. Catch problems before publishing.